FAQ

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How do I make a purchase on Mitaj Sarees?

You can make purchases using the following:

  • Credit Card (Visa/ Amex/ Master Card)
  • Debit Card (All leading bank debit cards)
  • Netbanking (All leading banks)

Are there any charges when I make a payment?

There are absolutely no hidden charges when you make a purchase with Mitaj Sarees

Enjoy free shipping on all orders.

Is it safe to use my Credit/Debit card on Mitaj Sarees?

Yes, shopping at Mitaj Sarees is 100% safe. All Credit card and Debit card payments on Mitaj Sarees are processed through secure and trusted payment gateways managed by leading Indian banks.

Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on Mitaj Sarees extremely safe and secure.

You can be assured that Mitaj Sarees offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

How do I place a Cash-on-Delivery (COD) Order?

We will be coming up with the COD facility soon, however as of now this facility is not available.

Can I pay by Cheque / Demand Draft upon delivery of my item?

No, we do not accept cheque/demand draft upon delivery of any item.

How do I check the current status of my order(s)?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Mitaj Sarees.com. To check the status of your pending orders, login with your user id and password which will take you to the dashboard from where you can click on  My Orders page, where you can view the status of all orders. To view the status of a specific order, click on the “TRACK”. After your order is shipped out from our warehouse, we will send you a mail  with the shipping details.

Payment Pending Authorization – Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Confirmed :

We have received authorization from the payment gateway and are processing your order.

When and how can I cancel an order?

You can cancel your order before it leaves our Warehouse (reaches the “Order shipped” state). You can do so by calling us with the order number.

What is the estimated delivery time?

The estimated time of delivery is between 5-7 days.

How will the delivery be done?

We use Speed Post (Indian Postal Service). For all the deliveries.

How can I track the delivery of my order?

Once the order is dispatched we will mail you the tracking number which you can track through Indian Postal Tracking.

What is your Return Policy?

3.1 Return Due To Change Of Mind

Mitaj Sarees will happily accept returns due to change of mind as long as a request to return is received by us within 1 day of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Mitaj Sarees) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

In rarest of possibilities if a product is received in damaged condition or the product is wrong you need to intimate Mitaj Sarees within 12 hours from the time of delivery. The following terms need to be followed in such cases:

Replacement of any damage is only possible if you have a video of the product. from being opened after delivery of the package till the end where the defect/damage is visible. In case you have not made a video of opening the package until the defect you claim Mitaj Sarees will not be responsible for any kind of replacement/refund whatsoever.

The damaged/wrong product needs to be shipped back to Mitaj Saree within 24 hours of intimation.

There will be no refunds what so ever. The same product will be shipped to you after Mitaj Sarees has received the damaged product.

 

Replacement of the same product will be made once we have received the video. Replacement/ exchange is not possible if an item is damaged at the customers end or if anything is missing from the package you’ve received including price tags, labels, original packing.

 

To avoid any kind of frauds we stamp all our product and we would replace the product once our quality department confirms our mark on the returned product.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

I want to cancel an order (I have not yet received it).

If you cancel an order by calling us , before the product(s) has been shipped to you, we will refund you the entire amount.

If you cancel an order which has already been shipped to you, If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same. If despite informing us, since the package has already left for your address, you receive the product, you will need to ship it back to us. The refund will be initiated once we receive the package.

How quickly will I get the refund?

15 days from the point that you return the product to us.

Is there a difference between what I see and what I buy?

With Mitaj Sarees, what you see is what you get. We work hard on photographing images as is. Our content team gives you an elaborate description of the product, however there can be slight difference in the color.

What do I do if my issue is not listed in FAQ’s?

If in case you have any issue and you don’t find a answer to it please feel free to call us on our customer support number, we will be more happy to assist you.

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